When you call Healthline, you'll talk to a friendly clinician who will ask about your main concern and symptoms. Based on your answers, they'll recommend what to do next, such as visiting a doctor or going to the hospital. They may also ask for a photo or video to better understand your situation.

For less serious issues, we can guide you on self-care at home or direct you to nearby services like after-hours GPs, hospitals, pharmacies, or dental clinics.

We are committed to providing accessible and inclusive communication support for everyone. Whether you need interpreter services, relay services, or other accessibility features, we’re here to ensure you can connect with us easily and effectively. Explore the options below to find the best way to reach out and get the support you need.‍

Interpreter Services
If you need an interpreter, please let us know your preferred language when you call. This service is ran through Connecting Now.
Learn more‍

Communication Disability Services
NZ Relay is a Crown-funded service that we work with, supporting individuals with communication disabilities.
Visit NZ Relay‍

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‍Your feedback is important to us.
‍We welcome your feedback and experiences with our services to help us improve and better meet your needs. You can reach out to us at feedback@whakarongorau.nz

If you are Māori and wish to speak with a Māori clinician, this service is available from 8am to 8pm. Our clinical service is delivered with an understanding of Te Ao Māori and tikanga, ensuring an experience that resonates with whānau Māori. During high demand periods, you may be assisted by any member of our Healthline team.